Transforming with Accenture
Thank you for joining us as part of the Australian Information Industry Association (AIIA) delegation. Please see below additional thought leadership on some of the topics covered, as well as extra case studies for consideration and to share with your teams.
Every day, the people of Accenture embrace change and create value for all our stakeholders, in every part of the world. We are a global professional services company, with around 734,000 employees including approximately 7,000 in Australia.
Technology is at the core of what we do, and we have a diverse set of services, solutions and assets which augment and complement this - from strategy, operations, digital commerce, and marketing to Industry X, who assist Australian organisations with logistics, automation, supply chain and engineering services.
Some of the key areas our clients ask for help with include building their digital core, optimising their internal operations, reaching their ESG goals, upskilling their workforce and, increasingly, uplifting their productivity through adopting new technologies like Generative AI.
The work we do is complex - we know our clients don’t come to us with their easy projects – and with that complexity comes a responsibility and commitment to deliver outcomes that make a difference to our clients and the communities they serve.
Our public service practice in Australia has more than 1,600 highly skilled people who partner with Federal, State and Local public servants to deliver efficient services to the Australian public. And we have been doing this for the past 30+ years.
Thought Leadership
Reinvention is the strategy for success
We predict that over the coming 12-24 months there will be a significant uptick in companies who embrace generative AI as a catalyst for reinvention.
Why is generative AI different from other technological innovations we’ve seen in recent years?
This technology has the power to reinvent every facet of an organisation. This is new. Through our work, we see empirical evidence that this trend is already in motion, particularly as generative AI rapidly disrupts every industry.
Work reinvented, workforce reshaped, workers prepared
Gen AI is already showing broad potential to redesign processes across the entire value chain.
The gen AI revolution is different than anything that’s come before it. Anyone can use it to automate or augment basic tasks, but gen AI is already showing much broader potential to reinvent processes across the entire value chain. To scale this groundbreaking technology responsibly so that work improves for everyone, leaders need to lead and learn in new ways. This means setting and guiding a vision for how to reinvent work, reshape the workforce and prepare workers for a gen AI world, while building a resilient culture to navigate continuous waves of change.
The technology capability your organisation needs now
Technology is now ranked the #1 most disruptive force today (up from #6 from a few years ago)—largely due to the rapid rise of generative AI. The enormous power of gen AI to reinvent every facet of business is not lost on companies.
However, this gen AI-fuelled, strategic shift towards reinvention has created an enormous need for a digital core: one that amplifies machines, humans and the interaction between the two in new and significant ways.
Public service experience through a new lens
Public service agencies have long felt pressured to emulate what private sector companies are doing when it comes to experiences. Yet our survey highlights the unique experience requirements needed to deliver public services today.
Agencies that combine digital technology and human ingenuity can deliver the fundamentals that people expect—simplicity, humanity and security. That’s how they can ensure that people get the services they need and are eligible to receive while building their confidence in government.
Generative AI: Reinventing work for public service organisations
Generative AI will transform work within governments and public sector agencies. And it will also create a new challenge for these organisations. This will be to support other industries and the labor force at large to ensure that the benefits of AI are equitably distributed and that no one is left behind in the digital transformation. This dual role is unique to the public sector and puts it at the heart of the generative AI revolution.
